Política de reembolso

Order Cancellation (Before Shipment)

You may cancel your order at any time before it has been shipped.

  • Orders cancelled before shipment are eligible for a 100% refund.
  • No cancellation fee or restocking fee will be charged.

Returns After Shipment (Change of Mind)

Return Policy：30-Day Return Period
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you wish to return a product after it has been shipped for reasons other than a product defect (for example, you no longer need it, ordered the wrong item, or changed your mind), the following conditions apply:

  • Return requests must be submitted within 30 days of delivery.
  • The item must be unused, in its original condition, and returned with all accessories and original packaging.
  • The customer is responsible for all return shipping costs.
  • A 20% restocking fee will be deducted from the original purchase price.
  • The original shipping charges (if any) are non-refundable.
  • After the returned item has been inspected and approved, the remaining balance will be refunded to the original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

European Union 14-Day Cooling-Off Period


If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the item, without giving any reason, in accordance with EU consumer protection law (Directive 2011/83/EU).

The following conditions apply to EU cooling-off period returns:

  • You must notify us of your decision to withdraw within 14 days of delivery by contacting us at service@vrriisshop.com.
  • The item must be returned within 14 days of notifying us.
  • The customer is responsible for the return shipping costs.
  • No restocking fee will be charged for returns made within the 14-day cooling-off period.
  • We will refund the full product price (excluding original outbound shipping costs) to your original payment method within 14 days of receiving the returned item.
  • If the item shows signs of use beyond what is necessary to assess its nature and function, we reserve the right to deduct an amount reflecting any diminished value.

For returns requested after the 14-day cooling-off period but within 30 days of delivery, our standard return policy (including the 20% restocking fee) applies.

Returns for Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during shipping, or the wrong item was sent, please contact us within 7 days of delivery and provide photos or videos showing the issue.

After we verify that the issue is covered by our warranty or is due to our error, we will:

  • Cover the return shipping cost (if a return is required).
  • Provide a 100% refund or a replacement product, based on your preference and product availability.
  • Charge no restocking fee.
  • If we request the item to be returned, please send back the product together with all accessories, manuals, and original packaging whenever possible. Products that are damaged due to shipping or confirmed to be defective are not required to be in resalable condition.

Warranty Service

Products covered under our warranty are eligible for repair or replacement in accordance with our warranty policy.

For warranty claims:

  • The customer is responsible for the shipping cost of sending the product to our service center.
  • We are responsible for the shipping cost of returning the repaired or replacement product to the customer.
  • If inspection determines that the issue is caused by misuse, unauthorized modification, accidental damage, or other non-warranty conditions, repair and shipping costs may be charged.

Exceptions / Non-Returnable Items

The following electronic items cannot be returned:

  • Items that have been modified, repaired, or tampered with by any third party

  • Items damaged due to misuse, improper handling, or water/liquid damage

  • Items missing serial numbers or with damaged warranty stickers (if applicable)

  • Opened software, digital downloads, or activated licenses

We also do not accept returns gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
For defective or malfunctioning items, we may offer a replacement instead of a refund, depending on your preference and product availability.

How to Request a Return


To start a return, you can contact us at service@vrriisshop.com. Please do not return any item without contacting us first. Once your return request has been approved, we will provide the appropriate return instructions and return address.

You can always contact us for any return-related questions at service@vrriisshop.com.