Orders & Payment
Q: What payment methods do you accept?
A: We offer secure payment options including PayPal, Visa, Mastercard, American Express, and Discover. Your payment information is always protected.
Q: Can I modify or cancel my order after placing it?
A: You can cancel your order any time before it has been shipped. Please contact our support team as soon as possible at service@vrriisshop.com.
Q: Will I receive an order confirmation?
A: Yes, a confirmation email will be sent to your registered email address immediately after your order is placed.
Duties & Taxes
Q: Are duties and taxes included in the order total?
A:No. The order total includes only the product price and shipping cost. Import duties, VAT, customs clearance fees, and any other charges imposed by the destination country are not included and are the responsibility of the customer.The exact amount varies depending on your country's customs regulations and the customs assessment of your shipment.
Q: Who is responsible for customs clearance?
A:The customer (importer) is responsible for customs clearance in the destination country. If customs or the shipping carrier (such as FedEx or DHL) requires additional documents, identification, tax numbers, or other information, the customer is responsible for providing them promptly. If you need any shipping documents from us, such as a Commercial Invoice or Packing List, we will be happy to provide them.
Q: What happens if I do not complete customs clearance?
A:If the customer does not cooperate with customs clearance, refuses to pay applicable import charges, or fails to provide the required information, the shipment may be delayed, returned, abandoned, or disposed of by the carrier or customs authorities.
If a shipment is returned due to the customer's failure to complete customs clearance, any return shipping costs, customs charges, storage fees, and other related expenses will be deducted from the refund. Original shipping charges are non-refundable.
Important: Orders include only the product price and shipping cost. Import duties, taxes, and customs clearance fees are not included and are the responsibility of the customer.
Products & Compatibility
Q: What types of wireless video transmission systems does VRRIIS offer?
A: VRRIIS offers a range of professional wireless video transmission solutions, including long-range transmitters, multi-receiver kits, and HDMI/SDI variants — designed for creators, broadcasters, live-event professionals, and educators.
Q: Are VRRIIS products compatible with my camera or monitor?
A: Our products support standard HDMI and SDI interfaces, making them compatible with most professional cameras, monitors, and broadcast equipment. Please check the individual product specifications for detailed compatibility information.
Q: What is the maximum transmission range?
A: Transmission range varies by model. Please refer to each product's specification page for accurate range data under optimal conditions.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to worldwide. Shipping options and rates are calculated at checkout based on your location. Shipping Policy
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment on the carrier's website.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in original, unused condition. Please contact service@vrriisshop.com to initiate a return. Learn more: Refund policy.
Q: What if my product arrives damaged or defective?
A: If your product arrives damaged or defective, please contact us (service@vrriisshop.com) within 7 days of delivery with photos of the issue. We will arrange a replacement or refund promptly.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 10 business days after we receive and inspect the returned item. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at service@vrriisshop.com.
Warranty & Support
Q: What warranty do VRRIIS products come with?
A: All VRRIIS products come with a 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.
Q: How do I register my product for warranty?
A: Product registration is not required, but you may be asked to provide proof of purchase when making a warranty claim.
Q: How can I contact customer support?
A: You can reach our support team via email at service@vrriisshop.com. We aim to respond within 1–2 business days. (GMT+8)
Technical Support
Q: Where can I find setup guides and manuals?
A: Product manuals and setup guides are included in the package and also available for download on each product page.
Q: My device is not connecting. What should I do?
A: Please ensure both the transmitter and receiver are powered on and set to the same channel. If the issue persists, refer to the troubleshooting section in your manual or contact our support team.
Q: What should I do if I experience signal interference or unstable transmission?
A: Signal interference can be caused by physical obstacles, other wireless devices, or environmental factors. We recommend: (1) keeping a clear line of sight between the transmitter and receiver when possible; (2) avoiding areas with heavy Wi-Fi or RF interference; (3) switching to a different transmission channel via the device settings; (4) If you want maximum stability and longer working range, 1.2m+ receiver height is a must for outdoor and indoor shooting. If the problem persists, please contact our technical support team at service@vrriisshop.com.